![]() ![]() It is clear from "Undercover Boss" that Silva is working to improve the quality of Checkers and Rally's for both customers and employees alike. We owe it to all our customers, die-hards and casual eaters alike, to build more restaurants that are convenient and accessible," says Mr. So many people out there would eat our food more often if we were more convenient to where they work and live. This Subway executive is put through the gauntlet by Jessi, and can hardly make his own restaurants sandwiches But during an intimate meeting, he finds out. "One of the things that makes Checkers so awesome is the exciting growth opportunities that we have. as President and CEO in February of 2007." ![]() According to the Checkers website, "Silva joined Checkers Drive-In Restaurants, Inc. The two companies merged in 1999 after nearly 10 years of having identical menus and design concepts. There are currently over 800 Checkers and Rally's restaurants across the nation. At the end of the episode, Silva confirmed that Stevens was being retrained under the company's new guideline of respect for all employees. Silva reassured them, though, that they would be compensated and still be employed throughout their training. When the employees learned of the closure, they panicked and expressed concern for their jobs. As it turned out, Stevens was only halfway through assistant manager training before being put into the role of manager. Silva then made the decision to shut down the restaurant to give his employees the proper training, which nearly all of them were lacking. If I don't scream at them, they don't listen to me." Watch Checkers and Rallys (Season 3, Episode 304). Episode 304) of Undercover Boss or get episode details on NBC.com. 30 IMDb 5. Watch Checkers and Rallys (Season 3, Episode 304). When asked why he yelled at employees, manager Stevens explained, "You have to run them, not let them run you. Undercover Boss Season 3 Each week, a different executive will leave the comfort of their corner office for an undercover mission to examine the inner workings of their corporation. That's when Silva decided to intervene, pulling the manager aside to question his method. Rick Silva, (pictured in red), head of the Rallys/Checkers hamburger chain, shocked the manager (also pictured) in Homestead, Florida, by revealing his true identity. At one point, one employee told Silva that being yelled at repeatedly made him "feel worthless." The manager there was demanding and yelling at employees. The CEO of Checkers and Rally's drive-through restaurants had a shock when he visited a shop in Florida. 'Undercover Boss' New Season Premieres at Diamond Resorts.Rick learned at an early age that respect is paramount, and his journey teaches him to focus less on growth and sales, and more on respecting his employees by providing them with proper training, incentives, and the tools to do their jobs. ![]() Crewmembers and managers feel like they are not being paid a fair wage and their ideas for improvements are ignored. He finds out that he does have some great management in place, but he is still failing to respect his employees in other ways. He continues his journey fearing the entire Checkers & Rally’s system may be broken. While undercover, Rick discovers a restaurant that is doing everything wrong, from food preparation to management, and training. Rick wants to continue to grow the business and steal market share from his competitors, so he is going undercover to find even more ways to drive sales and please his guests. Levine - Septem07:53 pm EDT 0 A 2012 episode of CBS ' Undercover Boss revolving around Checkers and one of its restaurants is receiving some revived attention 10 years later because it resonates with those working in the fast food and service industry. Rick Silva became CEO of Checkers & Rallys fast food restaurants five years ago, and immediately focused on growing the business at any cost. ![]()
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